Terms & Conditions of Sale

Certified Fastener & Industrial Supply, Inc. (“Seller”)
Updated: November 25, 2025

0. Agreement to Terms

By purchasing products from Seller, Buyer acknowledges and agrees to be bound exclusively by these Terms and Conditions of Sale. These Terms supersede and control over any prior, additional, or conflicting terms proposed or supplied by Buyer. Any terms printed on or incorporated by reference into Buyer’s purchase orders, confirmations, or other documents are expressly rejected and shall be of no force or effect unless accepted in a separate written agreement signed by an authorized representative of Seller. These Terms apply to all sales of products by Seller, whether ordered by phone, email, purchase order, online, or in person.

1. Pricing & Ordering

We may collect the following categories of information:

Acceptance of Orders
All orders are subject to acceptance by Seller. Seller may refuse or cancel any order for any reason, including product availability, pricing errors, or credit concerns.

Product Availability
Seller does not guarantee the availability of any item at any given time. Inventory levels, lead times, and manufacturer supply may change without notice.

Pack Quantities
Seller may determine pack quantities and reserves the right to adjust shipments to the nearest standard pack size.

Prices & Quotations
Prices, suppliers, and terms of sale may change without prior notice. All quotations are valid for 30 days unless otherwise stated. Pricing and product availability are not guaranteed and may change at any time due to supplier costs, market conditions, inventory fluctuations, clerical errors, or other reasons.

Over-Shipments & Under-Shipments
Seller reserves the right to over-ship or under-ship up to 10% of the ordered quantity. Buyer agrees to accept and pay for actual quantities shipped.

Blanket Orders
Seller may offer blanket orders with agreed quantities and release schedules. Pricing is generally locked; however, Seller may adjust pricing or cancel remaining quantities if circumstances arise beyond its control, including but not limited to loss or destruction of stored inventory, supplier shortages or price increases, or unauthorized releases. If Buyer fails to release remaining balances by the blanket expiration date, Seller may, at its option, ship and invoice remaining quantities, cancel undelivered balances, and/or charge reasonable storage, handling, or cancellation fees.

Order Changes & Cancellations
Some orders may not be changed or canceled once processing has begun, including custom, special-order, or non-stock items. An order will be deemed in process once it has been released to the warehouse, manufacturer, or production, including for direct shipments from suppliers. If cancellation is permitted, Buyer may be responsible for charges, fees, or supplier penalties.

Minimum Order Requirements
The minimum order value is $30.00. Orders below this amount will incur a small-order processing fee sufficient to meet the $30 minimum.

Documentation Requests
Buyer must request any product documentation—such as material test reports (MTRs), certificates of conformance (COCs), plating certifications, or other supporting documents—at the time of order. Documentation requested after an order has been processed may incur additional charges or may not be available.

2. Shipping & Delivery

Shipping & Risk of Loss
Seller is not responsible for shipping delays or delivery failures caused by carriers, weather, transportation disruptions, supply chain interruptions, acts of God, or any other circumstances beyond Seller’s control. All delivery dates provided by Seller are estimates only and are not guaranteed.

Unless otherwise agreed in writing, all freight, shipping, and handling charges are the responsibility of Buyer. In cases where Seller offers free freight or prepaid shipping, such free-freight terms apply only to the base transportation cost and do not include accessorial or carrier-imposed charges. Buyer shall be responsible for any additional charges resulting from incomplete, inaccurate, or missing shipping information provided by Buyer, as well as all freight and carrier charges associated with refused, unclaimed, or undeliverable shipments.

Carrier Options
Seller is flexible and can ship using Buyer’s collect freight accounts upon request. Buyer may designate preferred carriers or provide routing instructions; however, Seller retains the right to choose the carrier when necessary. FedEx and some other carriers may incur an additional handling fee, regardless of billing method.

Hazardous Materials
Some products may require hazardous materials handling under federal or state regulations. Additional packaging, documentation, or fees may apply. Safety Data Sheets (SDS) are available upon request. Buyer is responsible for proper handling and storage.

Delivery by Seller’s Truck
Seller may, at its discretion, offer local delivery using its own vehicles. Availability, delivery schedules, and applicable fees may vary and are subject to change without notice. Eligibility for free local delivery is determined by Seller and may be modified at any time.

3. Inspection, Claims & Returns

Inspection & Claims
Buyer must inspect all shipments promptly upon delivery. Claims for shortages, damages, defects, or delivery errors must be made within 5 business days of delivery. Failure to provide timely notice constitutes acceptance of the goods. Claims related to defects must show the defect existed at the time of shipment or delivery. Buyer shall provide reasonable documentation to support any claim, including photographs, packing slips, and records of quantities received.

Returns
All returns require a valid Return Authorization Number (RMA) prior to the return of any product. Unauthorized returns may be rejected or returned to Buyer at Buyer’s expense. Returned products must include original packaging and labels and be in resalable condition. Custom, special-order, modified, or non-stock items may not be returnable, except when defective upon shipment or delivery. Without limiting the foregoing, this generally includes items manufactured to print, cut-to-length products, items with secondary processing, and non-standard packaging, though Seller may make exceptions at its discretion. Eligibility is subject to supplier policies. The standard return window is 30 days from RMA issuance unless otherwise specified. Credit will be issued only after Seller’s inspection confirms that the returned products comply with RMA requirements and are in resalable condition. Return freight is Buyer’s responsibility unless the return results from Seller error. A restocking fee may apply unless the return is due to Seller error.

4. Payment & Financial Terms

Payment Terms
Standard payment terms are Net 30 for accounts with approved credit. Orders may require C.O.D., credit card payment, or prepayment at Seller’s discretion. Orders paid by check may be held until funds clear. Buyer is responsible for all C.O.D. fees. Any past due amounts may accrue a finance charge at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is less, until paid in full. Buyer shall not withhold payment of any undisputed amounts due to Seller as a result of any setoff, dispute, or claim. Buyer shall be responsible for all reasonable costs of collection of past due amounts, including collection agency fees and reasonable attorneys’ fees, to the extent permitted by law. Accepted payment types: Visa, MasterCard, American Express, Discover, PayPal, ACH, certified checks.

Credit Holds
Accounts will be automatically placed on credit hold if any invoice becomes 30 days past due, or if Buyer exceeds their approved credit limit. While on credit hold, all pending orders may be suspended, modified, or canceled. Buyer’s payment terms may change with or without notice, at Seller’s sole discretion.

Returned Check Fee
A fee of $40.00 will be assessed for each returned check. After a returned check, Seller may require certified funds or alternate payment.

Retention of Title & Security Interest
Seller retains title to all goods until paid in full. Buyer grants Seller a purchase money security interest (PMSI) and authorizes Seller to file financing statements to perfect this interest. Seller will release its security interest upon receipt of full payment.

Tax-Exempt Purchases
Buyer must provide valid tax-exempt or resale certificates before placing an order. Seller cannot retroactively refund or remove taxes billed prior to receiving proper documentation. Buyer is responsible for keeping exemption certificates current.

5. Warranty & Liability

Warranty Disclaimer
Seller distributes products manufactured by third parties and performs limited in-house operations such as cutting bolts, studs, and rods to length. Seller provides no warranty beyond those offered by manufacturers unless expressly stated in writing. Seller makes no warranty regarding merchantability, fitness for a particular purpose, or suitability for Buyer’s application.

Conformance to Specifications
Seller warrants only that products will conform to the manufacturer’s published specifications at the time of shipment. Buyer is solely responsible for determining whether such products, specifications, or materials are suitable for Buyer’s intended use, application, or installation environment.

Installation & Application Responsibility
Buyer is solely responsible for the proper storage, handling, installation, torquing, assembly, and use of all products. Seller shall have no liability for any product failure, damage, or performance issues arising from improper installation, incorrect torque or tool use, misapplication, inadequate storage or handling, or any deviation from recommended procedures, specifications, or industry standards.

Technical Advice/Recommendations
Any technical advice or recommendations provided by Seller are for informational purposes only and do not constitute engineering or design services. Buyer remains solely responsible for verifying suitability of products for Buyer’s applications.

Limitation of Liability
Seller shall not be liable for any incidental, consequential, indirect, or special damages, including but not limited to downtime, labor costs, delays, or lost profits. Seller’s total liability for any claim shall be strictly limited to, at Seller’s option, replacement of the product or refund of the purchase price paid for that product. In no event shall Seller’s total liability exceed the amount actually paid by Buyer for the specific products giving rise to the claim.

6. Legal Provisions

Force Majeure
Seller is not liable for delays or failure to perform caused by events outside its control, including but not limited to supplier delays, carrier issues, labor strikes, natural disasters, or equipment failure.

Notices
All notices required under these Terms must be in writing and delivered by email, certified mail, or recognized overnight courier to the addresses designated by the parties.

Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver
Seller’s failure to enforce any provision of these Terms shall not be deemed a waiver of that or any other provision.

Assignment
Buyer may not assign or transfer any order or rights hereunder without Seller’s prior written consent. Seller may assign its rights and obligations at any time.

Intellectual Property
All website, catalog, and marketing content—including text, product descriptions, images, graphics, and logos—is the property of Seller or its licensors. Such material may not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.

Survival
Sections relating to payment, warranty, limitation of liability, intellectual property, and governing law & venue shall survive any completion, termination, or cancellation of orders.

Governing Law & Venue
All disputes shall be governed by the laws of Indiana, with venue in Lake County, Indiana.

Entire Agreement
These Terms, together with Seller’s quotations, order acknowledgements, and invoices, constitute the entire agreement between Seller and Buyer with respect to the sale of products and supersede all prior or contemporaneous communications.